Refund Policy

A one-time cleaning can be cancelled for a full refund any time before the visit has been performed.

Once a visit has been performed and photo documentation delivered, the service is considered fulfilled and is not refundable.

You can pause or cancel a subscription at any time. Cancellation stops all future billing; care already paid for continues to the end of the current period.

If you cancel before the first visit of a newly billed period has been performed, we will refund that period in full on request.

If a grave cannot be located from the details provided, we contact you before any further billing; if it cannot be found at all, the order is refunded in full.

If you believe a visit was not performed to the standard we promise, contact us within 30 days with your order details — we will either re-perform the visit at no cost or refund it. The photo documentation exists precisely so this is never a matter of doubt.

Add-on services (flowers, candles, holiday services) follow the same rule as the visit they belong to: refundable before the visit, fulfilled with it.

Refunds are issued to the original payment method via Stripe, typically within 5–10 business days. To request one, write to support@hishum.am or call +1 (818) 612-4732 with your order email.